Fatima Mauricio

Specialist, Member Services
fatimamauricio@csus.edu
916.278.2245

Role at The WELL: The Specialist of Member Services supports the Membership Management team with a focus on member retention and recruitment initiatives. The specialist assists with processing membership adjustments and provides administrative support for the non-student membership portfolio, ensuring accurate records and a positive member experience for faculty, staff, alumni, and community members.

Background/Education: Fatima earned her B.S. in General Biology from Sacramento State University, where she developed a strong foundation in problem-solving, curiosity, and understanding how systems work together. In 2021, she joined The WELL as a part-time student staff attendant in the Member Services Department, where she discovered her passion for creating meaningful member experiences. Shaped by her family and Mexican heritage, Fatima brings values of strength, resilience, and service into everything she does. Her background in biology continues to shape how she approaches her role today, leading with knowledge, attention to detail, and genuine care for the people she serves. Through various roles supporting both members and student staff, she remains deeply committed to membership recruitment, retention, and fostering a welcoming environment where everyone feels supported and valued.

Fun Fact: Fatima is a professional hobby-collector. Give her a 'How-To' video, and she'll either be building a bookshelf from scratch or attempting a new recipe. Basically, if it exists, she's probably tried it… or will, very soon

Favorite thing to do at The WELL: Fatima loves trying everything The WELL has to offer, from Pilates and the Olympic weightlifting platform to The WELLcome Back event. She enjoys sharing her experiences to help others discover what makes it so special.

Strengths: Individualization, Strategic, Arranger, Communication, Competition