Download The WELL App

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Frequently Asked Questions 

  1. Can I book a group fitness class through The WELL app?
    • No, we will continue to offer Group Fitness Class sign up through the Mind Body App  .
  2. How do I get my login info/ credentials?
    • Stop by The WELL Front Desk or WELL Engagement Center for a WELL representative to help you set up your app. 
  3. How do I reset my password?
    • You can use the "forgot my password" feature on the app or we can send you a link reset your password at the front desk. 
  4. Can I change my username?
    • No, we do not have the ability to change your user name. 
  5. Do I need the app to use The WELL?​​
    • ​​The app is our main tool for facility access, and it ensure a touchless facility check-in. If you do not want to use the app for facility access you will need to check-in with an attendant who can verify membership.
  6. Can I book personal training through the app?
    • This feature is not available at this time.  Please visit the Engagement Desk or Fitness Desk to get set up with Personal Training.  
  7. Can I make racquetball court reservations?
    • This feature is not available at this time.  Please visit or call (916-278-9355 ext 5) the Equipment Desk to make a reservation. 
  8. Can I update my membership through the app?
    • ​You can update you address, phone, email and emergency contact information.  You cannot update financial information or update your membership status at this time. 
  9. Can I add to my passbook?
    • ​​​No, unfortunately the software company is still working on fixing this bug.
  10. Where can I get help using the app?
    • ​​​Visit the front desk or call us at 916-278-9355 or set up an appointment.